Terms & Condtions
Important Guidelines and Policies
For your convenience, we encourage you to stay informed.
Ts & Cs Apply
Refund, Cancellation and Appointment Policy
Terms & Conditions All clients will be required to complete a consent form prior to their first appointment. Any change to your circumstances, either your personal details or medical history must be advised to our staff prior to any appointment. It is the client’s responsibility to disclose all medical issues to Nu Shape Clinic Nu Shape Clinic can not be held liable for any unknown or undisclosed medical issues. To ensure you get your full treatment we require you to arrive 15 minutes prior to your appointment time. If you are late, we may not be able to provide your full treatment. Any adjustment made to your treatment time due to late arrival will result in your being charged for the full appointment. In the event we are unable to perform your treatment due to late arrival you will be required to pay for the full treatment. In the case of prepaid treatments, the treatment will be forfeited.
Nu Shape Clinic do not provide refunds for products or services as a result of change of mind. This does not exclude your rights for a refund under consumer law where there is a major problem with the product or service.
At the time of making your appointment, we require a deposit of 50% of the total treatment value to be paid upfront to secure your booking (excluding Consultation & InBody Scans appointments). We require a minimum of 48 hours’ notice for any appointment cancellation; if the appointment is rescheduled a minimum of 48 hours before your appointment day, this deposit will be applied to the appointment. If you fail to reschedule your appointment with a minimum of 48 hours notice, no transfer of the deposit will be applied. In pre-paid treatments, the treatment will be forfeited if we are not given 48 hours notice.
Promotion Policy:
These terms and conditions will apply to all sales and promotions advertised by Nu Shape Clinic. Any additional terms and conditions relating to specific promotions will be available in clinic.
• Promotions cannot be used in conjunction with any other offer.
• Promotions apply only to full priced treatments.
• Promotions are not refundable or transferable between clinics or clients.
• Packages are not able to be split between clients or used at any other clinic other than the clinic which it was purchased at.
• Treatment packages are not able to be altered.
• Promotional pricing will only apply to new bookings made and paid for during the promotion period. Promotional pricing will not apply to bookings already made.
• Promotions are limited and subject to availability. Nu Shape Clinic may end a promotion at any time without prior notice.
• Nu Shape Clinic therapists have the right to refuse treatment of any client in circumstances where the therapist deems the treatment to be unsuitable.
Treatment packages:
• All packages are valid for use for 12 months from the date of purchase.
• Any treatments not used within 12 months will be forfeited without refund.
• Nu Shape Clinic will use its best endeavours to have your treatment performed by the therapist of your choosing; there is no guarantee of this and refunds will not be given in the event a therapist is unavailable to perform your treatment.
Concerns:
Results from treatments may take up to 12 weeks to show results and results will vary from client to client. If you are dissatisfied with your results or experience an adverse reaction you agree to provide us with any information requested by us so we can assess your issues, this includes the provision of photographs. If you refused our request for information it will impact on our ability to assist you.
